Our team wishes to thank all our customers and suppliers for making 2018 our best year yet.
We faced a lot of challenges. We migrated to a new software system in April – a painful months-long process. Staff turnover led to the loss of some really great people (to graduation, moving cities, and to new professions). We’ve dealt with broken equipment, an uncooperative delivery vehicle, and outages of every flavour (phone, internet, power, and water).
We met 2018’s bumps with so many successes. For instance, our new software allowed us to streamline our orders with production team. Speaking of our team, we added some fantastic people – this while improving our training methods, eg introducing an internal wiki. We even launched paperless invoicing! We optimized our wholesale business with reusable boxes while working with our fantastic partners. We improved our website, adding all our products with photos with ingredients, and we got online ordering up in time for the holiday season.
And to cap the year, the yuletide season is always our most hectic time. Still groggy from our holiday hangover, we’re licking our wounds and emerging stronger than ever! We can’t wait to see what 2019 has in store for us; moreso, we can’t wait to see you walking through our door.